Here are my notes from Customer Mania: It's Never Too Late to Build a Customer Focused Company by Ken Blanchard.If you don’t take care of your customers, someone else will. The goal is not to create happy customers, but raving fans (example: a personal 7 AM wake up call with the weather report)Ke ...
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If you've been here for a while, you might have noticed a redesigned look and a little shift in the content. That's been intentional, because I want to use my blog to talk about starting things, starting things again, and starting things that matter.For the last six months, I've been working behind ...
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It's that time of year again.  Everyone is publishing their best lists.  The best books.  The best movies. The top this and the top that.But I'm all about saving you time, so here's my 2014 list of best lists.The highest grossing movies of 2014 were...Mashabale tells you about the 12 best iPhone ...
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I've backed a half-dozen projects or so on Kickstarter - from a novel to a brewery to a kid selling cupcakes.  And my daughter did a Kickstarter to raise money to self publish her book.  It's a great way to validate an idea and generate activity right off the bat.  I love it.Here are my five favo ...
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Here are a list of the best books I read in 2014.1.  Creativity, Inc. by Ed Catmull.  This book is all about creativity inside Pixar.  It's part story and part leadership development.  It was the best book I read this year.2.  Unbroken by Laura Hillenbrand.  This is an incredible story of resi ...
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Well it’s that time of the year again…time for my list of the 9 best Christmas presents for your friends and family.Technically I haven’t done a post like this before, but I’m thinking it should become a Christmas tradition.   Like decorating a tree, or watching Elf from a throne of lies, ...
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This week, I'm heading to Detroit for three days to record Season 1 of a brand new podcast for church leaders.But I need your help.We want to answer real questions from real pastors.  So will you call, leave a voicemail and ask a question.Just call (248) 955-3236.Keep it short (30-45 seconds) but ...
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One of the most powerful tools you can use to lead your church is really one of the most simple.It’s a calendar.And one of the most important calendars you can create is an annual calendar.  This isn’t what happens in your church this year, it’s what happens in your church every year.  It ...
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I used to joke that I wanted to be a branding consultant because nobody knew what either of the words meant and I could charge whatever I want.But I love the church and I love good branding.I didn’t go to school for it.  I’ve never worked  at an agency.  And I don’t really know how to use A ...
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One of the most important things to clarify about meetings is their actual purpose.  Regularly scheduled meetings without a clear purpose or objective tend to waste everyone’s time.Here are three types of meetings and a key questions you should ask.The purpose of this meeting is to communicate im ...
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If you're a visionary leader, this post is for you.  If you work for a visionary leader, forward it to them.Though a lot of people think of me as a systems guy, I actually tip more to the visionary side of things when it comes to leadership.  I like to set direction, cast vision, and get out of th ...
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I’ve been using Evernote for several years now and it’s a critical part of how I stay organized and get stuff done. Evernote is my digital filing cabinet, and I use it to keep track of everything. Stuff like:Ideas for blog posts, articles or resourcesInspiration emails, graphics or templatesBill ...
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I’m starting a new company.The name, the model and the brand are all in the works but I know it's going to help leaders.I love working with churches to clarify things like mission, vision, values and strategy, but it’s so much harder when you’re doing it for yourself.  Isn’t that funny? It ...
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What do you think of when you hear the word innovation?I think of Steve Jobs unveiling the iPhone.  Or the invention of the printing press.  Or electricity…that was a big one.   These types of innovations are impressive.  They change culture.But here here’s an example of innovation from ...
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Last weekend, I had the opportunity to visit Centerpoint Church in Chillicothe, Ohio (not far from Columbus).  I attended their Sunday morning services and spent a couple of days with the lead team and some of the key leaders in the church.  I love this part of my job, because I get to see what ...
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