Stuff I Starred

Here’s a list of some of the stuff I starred in Google reader, favorited on Twitter, or clipped into Evernote.

I Know I Talk Too Much

In the front of my Moleskin notebook, I wrote a short statement that’s my unofficial theme for the year.

Speak less. Listen more.

This is a challenge to me because I’m terrible at this. As a public speaker and writer, my weapons of choice are words. I’m sure I could get better at putting those words together in a more intelligent way, but what I really need to work harder at is being quiet.

I need to listen to my readers more. I need to listen to my friends more. I need to listen to my wife more. I need to listen to my kids more.

I’ve been in conversations with people who are great talkers and bad listeners, and those conversations are incredibly one sided and terribly miserable.

I don’t want to be the talker, the guy in the meeting who keeps sharing his opinion and talking about his issues.

I don’t want to be the name dropper, the guy who talks about everyone he knows like he’s their best friend.

I don’t want to be the one upper, the guy who hears my story and tells a more dramatic version of his.

I’m not always going to get this right, but I’m going to try.

Speak less. Listen more.

Seems appropriate to say comments are open.

You’re Communicating Important Information That Nobody Wants to Hear

The other day, I left Atlanta for Norfolk, Virginia on a Delta flight. As I stowed my carry on luggage and put my electronic in the off position (why don’t they use normal language?), the captain came over the PA to convey some seemingly important information.

He told me we’d be leaving from Runway #5, and we’d eventually cruise at an altitude of 38,000 feet.

Exactly what am I supposed to do with this information? How does this knowledge affect me in any way? Now, I’m sure those two bits of info are important to the PILOT or possibly the FAA, but why did the entire plane need to know that?

It was important to him, but not to us.

Tell me about the weather where I’m going. Tell me what the stock market is doing right now. Tell me who won the Celtics game last night. All of those things would be far more relevant to the cabin (why do they call it a cabin) of the plane.

Too much church communication, and even sermons, adopt this same model. We tell people information that matters to us, and expect them to care. Our communication or our preaching doesn’t intersect their real world, so the truthfulness or the accuracy of the information falls by the wayside because nobody cares.

If you want to communicate effectively, start with your audience. Step into their world and let them know WHY they need to know what you’re about to tell them.

In a sermon, while you’re preparation should always begin with the Bible, your sermon probably shouldn’t start there. Sadly, most people aren’t going to alter something in their life “because it’s in the Bible.”

When you’re sending an email, make sure it’s about them, not about your runway or the altitude. (You might want to pick up this cheap ebook from Improving Church called “Why Nobody Reads Your Church Email”)

Don’t be an airline captain, talking just because you have a microphone and are supposed to address the audience, and end up giving information that is accurate and important to you, but meaningless to everyone that hears it.

Don’t Start a Prayer Team

A few weeks ago, I was visiting a church doing a Sunday morning evaluation for a church. In the evening, I spent some time with their key leaders talking about unity and just answering questions.

One of the volunteer leaders asked me about how to recruit people to the prayer team she leads. She was passionate about the ministry, but was having trouble getting people connected.

Without much thought, I gave an answer that I’ve now thought about for a few weeks.

If you want to get people on the prayer team, don’t call it a prayer team.

New people to a church, especially people who do not have a church background, might not understand what a prayer team is or what a prayer team does. Are there meetings? How does it work? What’s it all about? A lot of people love the idea of teams, but others are scared of meetings and rules.

Instead of promoting a prayer team, what if we just asked people to pray for specific requests on their own? Ask them to sign up for updates where they can pray as needed.

That’s a subtle shift in terminology, but it might make the ministry a lot more accessible to people. Besides, the win isn’t people being on the prayer team is the win…it’s people praying.

Two Minute Book Review: Imagine – How Creativity Works by Jonah Lehrer

Imagine: How Creativity Works is one of the better books I’ve read this year. If you like Malcolm Gladwell or you work in any creative or problem solving capacity, you’ll benefit from reading this book. Check out my two minute book review.

Grab the book in my Amazon store.  While you’re there, you’ll see some of the other books I recommend.

Your People Don’t Want You To Grow

When I go to a restaurant, I don’t want my server to be slammed with tables. It prevents me from getting refills. But the restaurant owner, wants every table in the house filled, with a waiting list to boot.

When I hire a consultant, I don’t want him to have 35 other clients. It means I miss out on personal attention. The consultant, however, wants a packed calendar because it leads to a bigger paycheck.

Customers don’t want their favorite business to grow because it means less personal attention – less of what attracted them in the first place. Yet most business owners want to expand, often choosing to focus on who is NOT a customer. It’s an unresolved, never ending tension.

You can brag about how many clients you have. For some, that’s social proof. For others, it’s a sign that you’re too busy for them.

It’s true for churches, too.

Do you realize that most people in church don’t WANT their church to grow. It means more hassle in the parking lot, less personal attention given to their kids, and more difficulty finding a seat.

Church leaders like crowded services – most church attenders hate them. Leaders like crowded parking lots – anyone driving a car hates them. Pastors like crowds of people in the congregation – most people avoid crowds.

But there are very few churches whose members are clamoring for the next capital campaign and building expansion.

Because growth is an inconvenience.

Ten Things We Learned in the First Quarter of 2012

A few weeks ago during a team meeting, we made a list of about 50 lessons we learned during the first quarter of 2012. Here are just ten of them.

1. Tell people what they are going to get. In February, we traveled to nine cities and hosted a free workshop on how to increase church giving. At the beginning of the event, we told people they weren’t going to sing and we weren’t going to the normal conference entertainment. Setting their expectations on the front end helped people appreciate the helpful content throughout the day. When we launched Preaching Rocket in March, we clearly described what the first 12 months of coaching would look like. By giving a good overview, we were better to engage people and let them know what to expect.

2. One right person is better than ten average people. We have an org chart with lots of empty boxes, but we learned that one right person is better than ten average people every time. The right person gets other right people, so the domino effect is tremendous.

3. Tiered deadlines are better than one deadline. Instead of just setting one final deadline for a big project, we learned that creating several smaller deadlines along the way work much better for us. When it comes to web and print projects, seeing the direction in time to make changes is important.

4. Helping people is a good business plan. I heard someone say that if you start a church to reach hurting people, you will always have an audience. The same thing is true for business. Our plan is really just to help pastors, and we think that’s a good way to do business.

5. It’s not going to be perfect and that’s okay. There comes a time when you have to just ship it, and realize that done is better than perfect. Striving for excellence is a good thing, but when you set the bar at perfect, you’ll just never get there.

6. Margin prevents you from overreacting. When you have margin in your calendar and margin in the bank account, you don’t have to run all over the place pursuing every opportunity. You can take more risks because you know there’s a cushion.

7. Knowing your core values really is important. Knowing our core values, and actually fleshing them out in real life, helped us say no to several things and kept us focused on the important things. Core values aren’t verbal gibberish – they are very real filters for decision making.

8. One liners are contagious. We recently spent two days in a cabin crafting memorable one liners for an upcoming book, and many of those statements made their way into resources and talks. And sure enough, those one line statements ended up being retweeted and spread around the web.  Two days on about 20 sentences might sound like a lot of work, but it will pay off.

9. Don’t get too high and don’t get to low. It’s easy to throw out everything when something is not going right, and it’s easy to overcommit and run too far ahead when things go well. We learned that the wise thing to do is be slow and steady. Everyday is more important than the big day, whether the big day is a good big day or a terrible big day.

10. It’s okay if everyone isn’t your customer. I honestly believe Giving Rocket and Preaching Rocket are no brainers for most churches, but there are a few churches out there that should NOT join. I still get disappointed when someone decides not to become a client, but then I remember that it’s okay if everyone doesn’t work with us.

You Will Never Find Time

I’ve got this great idea, and I’m going to start working on it when I find the time.

When I find the time, I’m going to clean out the garage.

I’m going to open up a retirement account, back up my hard drive or go on a vacation when I find the time.

But finding time is a myth.

Nobody finds time, suddenly waking up with a full day of nothing on the agenda. You don’t find time – you schedule priorities. You intentionally spend time – like it’s a currency – on the things you deem most important.

Stop hoping to find time.

It will never happen.

How Church Planters Can Create a Generous Culture Before Launch

Too many church plants start well, but fall by the wayside in year two or three because of a lack of funding. After initial support dries up and the young church is left to grow on it’s own, it’s often too big a burden to bear. So the planter takes on a second job and the second team member has to relocate. The handful of people who were supporting the vision and funding the majority of the budget begin to wonder if their sacrifice is making any difference just as they get a postcard from their old church.

A church is a spiritual thing, but here’s a reality you must embrace: Money changes things. When the money dries up, you have to make difficult decisions that affect the quality and quantity of ministry you provide to your community.

But money also makes ministry possible. Imagine if you could fully-fund the vision that God has given you. Imagine what would happen if you were able to see financial growth from the inside instead of watching outside support taper off. Imagine the possibility of leading generous people who are eager to meet the financial requirements of a growing church.

That doesn’t start when you have services, when you break the 200 barrier, or when you find a permanent location. Leading a financially healthy church starts before you even have a recognizable church. Here are some things you can do before you launch to create a culture of generosity in your young church.

1. Make it normal to talk about money. If it’s weird to talk about money early on, it’s going to feel weird to talk about money after you launch. One of the best things you can do is just make it normal to discuss money. It’s a Biblical subject, and it’s a practical subject, so embrace it.

Don’t apologize for talking about what the Bible teaches – make it normal to talk about money from day one. If people are going to jump ship because you preach a sermon on stewardship or boldly ask people to fund the vision, let them jump ship early int he process.

2. Lead your core group to give generously. I was talking to a church planter about the size and commitment level of his young core group, and he told me that while he had about 25 or so people in his core group, about half of them were still attending and giving to their home church. I told him his core group was half the size he thought. Financial support is one of the most telling signs of commitment level.

If your core group doesn’t give, they won’t give after you launch. There’s no generosity button people push that turn them into faithful supporters.

This is important because what your core group does early on, your entire church will do on a grander scale later on. Leading a generous church starts with a generous core team, no matter the size of the team or the place in the process.

3. Communicate clearly. From your prospectus and strategic plan, to communicating your needs to potential supports, to updating donors on what happened with the money, clarity is the key when it comes to communication. Too many church planters write flowery communication with Christian or church-planter buzz words that don’t mean anything to the reader.

Don’t make up a budget – do careful research and report the facts. Don’t label everything missions – clearly articulate where the money goes. Don’t thank all of your supporters – individually thank them for their specific contributions.

Church planters, leading a financially healthy church starts in the planning process.

This post originally appeared on the Portable Church blog.  For more information on church finances, check out Giving Rocket.

Every Church Needs a Hiring Process

This week, we’ve talked about an annual calendar, worship leader/guest speaker expectations, and an employee handbook.  In the final post of this series, I want to talk about why your church needs a clear and written hiring process.

Chances are, you need to hire someone now. But the position you need to hire is not more important than the process you use to hire them.

Hiring someone is important – it WILL change the way you work. But you can’t let the need to fill a position cause you to rush an important process. You’ve got to think big picture.

How do you go from identifying a need to creating a job profile to finding candidates to interviewing candidates to ensuring that they are the right fit?

Create a step-by-step hiring process before you start looking through resumes. Decide in advance what steps are important to you and HOW this person will join the team. Create what you want to happen during their first week and first 90-days on the job.

I’ve created a 10-step hiring process that you can quickly adjust for use in your church. If you need to hire this position, follow the process, not the need.

This process, along with a first day checklist, six month performance review form, and org charts are a part of Docs and Forms. You can get this instant download for $99 right here. If you don’t think it’s worth it after you check it out, I’ll send you a refund.

Here is What’s Included in Docs and Forms:

  • Administration Documents:  Annual CalendarBoard of DirectorsBylaws,Calendar RequestCounseling Confidentiality AgreementCounseling Referrals,Event Planning ChecklistHead Count SheetOrdinationStaff Retreat OverviewStatement of BeliefsTravel GuidelinesTerminologyWeekend ProcessChurch Planting Philosophy, Church Health Report, Core Values
  • Facility Documents:  Closing Policies and ProceduresFacility Use and Rental PolicyFacility Use Request Form, Building Policies and ProceduresKey and Security System AcknowledgementWedding Policies
  • Family Ministry Documents:  Family Ministry Volunteer Application, Oak Leaf Kids Volunteer Policies and ProceduresOak Leaf Kids Parent Handbook,Pro-Kids PhilosophyFamily Dedication PhilosophyStudent Ministry Philosophy, Release Form
  • Connections Documents: Baptism Monthly Checklist, Membership Philosophy and ApplicationDiscipleship OverviewBaptism Process,Congratulatory Baptism LetterFirst Time Giver Follow Up ProcessFirst Time Guest Follow Up Process, Giver and Guest Letters, New Christian Process, Three Ways to Get Connected
  • Creative Arts Documents: Guest Musician ExpectationsGuide to the Giving Talk with Giving Talk IdeasGuide to the WelcomeWelcome Philosophy, Intern Responsibilities/ExpectationsSeries Graphic NeedsSeries Launch Checklist,Series Planning ChecklistStyle GuideService Planning PhilosophyWeekend Master Schedule, Worship Leader/Musician Expectations
  • Financial Documents: Benevolence PolicyBudgeting ProcessChart of AccountsFinance Team Job DescriptionHousing Allowance for Pastors,Offering Count SheetsPurchase Order WorksheetReimbursement Form,Spending ProceduresBudget Philosophy
  • Staff Documents: 6-Month Evaluation360 Degree EvaluationBlank Housing Allowance FormConfidentiality AgreementEmployee HandbookEmployee Handbook AgreementEmployment ApplicationFiring ProcessHiring Process,Interview QuestionsMonthly Staff EvaluationNew Hire ChecklistProspective Employee ScreeningResignation AgreementSocial Media PolicyStaff Job Descriptions, Leadership Development Plan, Staff Leave Request Staff, Organizational Chart, Termination Agreement, Org Chart
  • Volunteer Documents: Guest Services HandbookHuddle GuideVolunteer LanyardsParking Handbook, Parking MapSecurity Policies and Procedures,Volunteer Job DescriptionsVolunteer Team Organizational Structure, Small Group Handbook

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