How’s your weekend service working? Because since you’re IN it, you probably miss things. That’s why you need an outsider’s perspective. And that’s why I’m offering a secret shopper service. We’ll see things you miss, and help you make a great first impression.
What will I evaluate? Everything…from start to finish.
- Pre-service experience, including interacting with the website and finding directions.
- Parking and First Impressions. We’ll arrive early and make our way to the service.
- Signage. We probably won’t ask for directions, but we’ll take note of everything.
- Hospitality. We’ll interact with a few people in key areas.
- Facility. We will take a look around, probably noticing things that you overlook.
- Kid’s Check In (preschool and elementary). We will check our children in and evaluate the process. We’ll even give you feedback from our kids.
- Music. We’ll participate in worship, and evaluate everything from the singers, to the band members, to the overall presentation and experience.
- Sermon. You won’t get general feedback, you’ll get specific comments and recommendations.
- Announcements and Handouts. We’ll take a look at your announcements, and provide specific feedback.
- Follow Up. We’ll evaluate what happens after our visit.
What does the morning look like? Once we set up the details, we’ll show up unannounced and participate along with everyone else. If you’d like, we can debrief quickly immediately following the service.
What will I receive after the experience? Approximately 7-10 days later, you will receive a detailed report with all of our feedback and recommendations. Every area will receive a straight forward score, with specific recommendations on improvements.
What does this cost? I don’t want waste your time going back and forth on cost, so I’ll be upfront. This costs $1,000, plus any travel expenses. This is a serious evaluation, and you’ll get a detailed report.
How do I schedule this? I only do one a month. To talk schedules, contact me.
To take this to the next level, consider adding a half-day workshop to the schedule. Any workshop is 50% off is scheduled at the same time.
